Course Profile
Do you want to develop comprehensive PC Maintenance Skills including troubleshooting and providing basic systems support for hardware and software and gain expert tuition with full access to lab equipment and facilities? Then this course is for you.
The Diploma in ICT Systems Support Level 2 provides an excellent foundation for students pursuing a career in IT. This course provides a broad knowledge of computer hardware and operating system technologies and includes excellent practical experience of installation, configuration, fault finding, preventive maintenance and the fundamentals of computer networking
Course Content
This course covers a range of units and is ideal for those looking to work, or starting out, as a system support technician. The areas covered includes:
Install & configure ICT systems hardware
Perform fault finding and remedial maintenance
Preventive maintenance of ICT systems and peripherals
Customer Services
Health & Safety
Design and install a computer network
Assessment
Learners are assessed through:
Portfolio of evidence (paper or electronic)
Scenario based assignments
Using ‘expert witnesses’ from within an organisation
Observation
Professional discussion
Exams
A combination of the above.