Course Profile
If you are working in IT or Telecoms and need a qualification that will benchmark your skills for a new job or promotion, this is the one for you. This course allows you to gain competence and qualifications in the Telecommunications industry. This is a hands-on, practical-based course which is combined with theory to prepare you for employment within the industry.
It could lead to employment as a business analyst, computer games designer or technical support person, computer hardware engineer or service technician, internet professional, telecommunications technician, IT product developer, IT technical sales specialist or IT trainer.
Course Content
The objective of this course is to help you develop a range of skills and attributes essential for success in working life and acquire the knowledge and understanding required for employment or career progression in the IT and Telecommunications sector.
There are over 50 units to choose from depending on the type of work you do. There are 2 mandatory modules, but the remainder are up to you. These include
Mandatory Units
Health and Safety in ICT
Develop Own Effectiveness and Professionalism
Specialist Units
Customer Care in ICT
Interpersonal and Written Communication
Data Modelling
Technical Fault Diagnosis
Working with ICT Hardware and Equipment
Investigating and Defining Customer Requirements for ICT Systems
Managing Software Development
Creating a Procedural Computer Program
Creating an Object-oriented Computer Program
Creating an Event-driven Computer Program
Customer Apparatus and Line Installation
Quality Management of ICT Products and Services
Remote Support for Products or Services
Security of ICT Systems
Software Installation and Upgrade
System Management
IT and Telecoms System Management
System Operation
IT and Telecoms System Operation
Technical Advice and Guidance
Testing ICT Systems
Testing IT and Telecoms Systems
User Profile Administration
Designing and Developing a Website
Planning, Implementation and Maintenance of IPTV Delivery Systems
Assessment
Learners are assessed through:
Portfolio of evidence (paper or electronic)
Scenario based assignments
Using ‘expert witnesses’ from within an organisation
Observation
Professional discussion
A combination of the above.