Course Profile
Good business administrators are a real asset to an organisation. Working in this field is also a great introduction to a range of office jobs and areas of business.
Whether you would like to brush up on your skills or pick up some new ones, this course will give you the knowledge you need to provide high-quality support to the business you work for. It examines the day-to-day workings of real-world companies and teaches you the techniques that help them to operate successfully.
This qualification has been developed with employers to ensure it gives you what you need for a successful entry into business administration. Coupled with the right work experience, you’ll be a valuable member of the office team in no time!
You will also learn transferable technical and practical skills in communication, decision making, self-management and development, problem-solving and managing information.
Course Content
This qualification aims to provide you with the introductory knowledge and skills they need to operate as a successful business administrator. It will also allow you to develop skills in a range of areas relevant to business administration roles.
The mandatory units of study include:
· Principles of business communication
· Health and safety in a business environment
· Principles of business administration
· Work with others in a business environment
The optional units give you the opportunity to learn about meeting and welcoming visitors in a business environment, how to manage time and workload, use of a telephone and voicemail system, and handling mail. The opportunity is also there to learn how to prepare text from notes, use email and office equipment, store and retrieve information, produce business documents using word processing software. Finally, you will learn how to deal with customer queries, requests and problems and your employee rights and responsibilities.